At Resilience NZ, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your information in line with the New Zealand Privacy Act 2020.

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1. Information We Collect

We may collect:

• Contact details (name, email, phone, organisation)
• Information provided in forms, surveys, or event registrations
• Website usage data (via cookies or analytics tools)
• Information needed to deliver consulting or training services

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2. How We Use Your Information

We use your information to:

• Provide resilience consulting and training services
• Communicate with you about services, events, or updates
• Improve our website, tools, and resources
• Comply with legal and regulatory obligations

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3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We will only disclose your information if:

• You have given us your explicit consent
• It is necessary to deliver our services (e.g., securely storing data with trusted providers such as Microsoft 365 or Mailchimp)
• We are legally required to do so by a regulator, court, or law enforcement agency

Whenever possible, we will de-identify or anonymise information before sharing insights, lessons, or reports.

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4. Data Storage & Security

• Information is stored securely, primarily in New Zealand or with trusted international cloud providers.
• We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

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5. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you
• Request corrections to your personal information
• Opt out of communications at any time

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6. Contact Us

If you have any questions or concerns about your privacy, please contact us at: support@resilience-nz.com